Shipping Policy

At PBD Luxury Jewellery, we ensure safe, secure, and timely delivery of every jewellery piece. All orders are carefully packaged and shipped through trusted logistics partners to maintain the highest standards of quality and security.

Order Processing Time

  • Orders are processed within 3–7 business days after payment confirmation

  • Customized or made-to-order jewellery may require additional processing time

  • Orders are not processed on Sundays or public holidays

Once your order is dispatched, tracking details will be shared via email or WhatsApp.

Shipping Locations

  • We currently ship across India

  • International shipping is available on request (subject to customs regulations and additional charges)

Estimated Delivery Time

  • Domestic Orders (India): 5–10 business days after dispatch

  • Delivery timelines may vary based on location, courier service, and unforeseen circumstances

Shipping Charges

  • Shipping charges (if applicable) will be calculated at checkout

  • Any additional costs such as custom duties, taxes, or import charges (for international orders) must be borne by the customer

Secure Packaging

All jewellery is shipped in tamper-proof, secure packaging to ensure safety during transit. Each order undergoes strict quality checks before dispatch.

Delivery Guidelines

  • Ensure the shipping address and contact details are accurate at the time of placing the order

  • PBD Luxury Jewellery is not responsible for delivery delays caused by incorrect address details or customer unavailability

  • Delivery attempts will be made as per the courier partner’s policy

Shipment Delays

While we strive to deliver on time, delays may occur due to:

  • Weather conditions

  • Courier partner delays

  • Government restrictions or unforeseen circumstances

In such cases, our team will keep you informed.

Lost or Damaged Shipments

  • In the rare event of damage during transit, please inform us within 24 hours of delivery with clear photos or videos

  • Claims raised after this period may not be accepted

Contact Information

For shipping-related queries, please contact us:

📧 Email: pbdjewels1000@gmail.com
📞 Phone: +91 75750 66660
⏱ Support Hours: Monday to Saturday | 10:00 AM – 7:00 PM (IST)

Business Details

Trade Name: PBD Luxury Jewellery
Address:
403,Rajhans Heights, Varachha Main Road, Laxman Nagar
RAJHANS HEIGHTS, Surat – 395006
Gujarat, India
GST No: 24ABHFP6725H1Z4